For the purposes of ensuring you the customer always receive your order to the best of our ability, Dice Jar Games chooses not to offer any form of un-tracked courier methods. Our priority is always 100% you getting your order in a reasonable amount of time.
Due to the fluctuating value of TCG Singles, Dice Jar Games will not allow refunds for single card purchases except in the following circumstances:
If the condition of the cards isn’t up to standard, then you have 24 hours from the time of arrival to contact us at email@example.com with an image of your damaged stock. After we view the proof if justified we will grant you a replacement of stock or refund if we are unable to supply a replacement.
Dice Jar Games will not accept refunds when change of mind is a factor.
If you have received faulty or damaged stock you can arrange to return the item by emailing firstname.lastname@example.org within 14 days of receiving the stock. Once we have assessed the product and confirmed the damage we will replace the item described if possible or refund you instead.
It is crucial that you:
Keep the original packaging used to send you your products.
Describe as accurately as possible the damage to your shipment.
Attach clear images of the damaged stock/shipment to your email.
If you’ve received an incorrect order you can return it in the same condition as you received it and we’ll replace the items or provide a full refund. In the event that a replacement cannot be supplied, a full refund including any shipping costs will be issued.
In the case of a shipment becoming lost, Dice Jar Games does not accept any liability in these instances:
Incorrect address details have been submitted to dicejargames.com for the use of shipping
An order refund for a lost shipment will only be processed once compensation has been received from the shipping company responsible for the lost shipment.